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Pet Sitters International Quality Standards

The following Quality Standards for Excellence in Pet Sitting are put

forth by Pet Sitters International, the industry's premier trade group:

The sitter is bonded and insured.


The sitter conducts business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care.

The sitter provides references.

The sitter has a veterinarian on call for emergency services.

The sitter has experience in caring for pets and is clearly mindful of their safety and well-being.

The sitter has a contingency plan for pet care in case of inclement weather or personal illness.

The sitter provides written literature describing services and stating fees.

The sitting services provides initial and ongoing training for its sitters.

The sitter visits the client's home before the first pet sitting assignment to meet the pets and get detailed information about their care.

The sitting service screens applicants for employment carefully.

The sitter shows a positive attitude during the initial meeting and seems comfortable and competent dealing with animals.

The sitter calls to confirm or has the client call to confirm the client has returned home as scheduled.

The sitter provides a service contract which specifies services and fees.

The sitter refrains from criticizing competitors.

The sitter takes precautions to make sure a client's absence from home is not detected because of any careless actions or disclosures by the sitter.

The sitter provides a feedback mechanism for clients.

The sitter keeps regular office hours and answers clients inquiries and complaints promptly.

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